Top 5 Things to Know about Social Enterprise Technology
It’s no secret that enterprise applications are powerful growth drivers for businesses. Yet, making the enterprise applications business user friendly is still not the focus of many organizations. Offering that same level of experience as consumer applications is not that easy for enterprise applications because this needs focus, strategy, and an innovative approach.
The only way to add contextual guidance to an enterprise application is by enhancing the social elements in different layers of the applications, which follows the journey of a typical business user and solves their problems with creative in-app guidance and conversation.
Companies have been treating data, documents, and conversation as separate entity in enterprise applications and are stuck in an established way of thinking, only because it brought success in the past. However, it’s time to challenge that established way of thinking as enterprise applications are gathering more and more data and need to connect and collaborate with multiple systems and users simultaneously.
Digital Harbor’s Social Enterprise Technology is challenging that status quo and linking data, documents, and conversations in a meaningful way to connect enterprise users with the help of AI, BI, and CI (Artificial Intelligence, Business Intelligence, and Collaborative Intelligence) to add intelligence to enterprise applications and make it social. Companies that will fail to embrace social enterprise technology will be left in the past.
Here are top 5 things about Digital Harbor’s Social Enterprise Technology, that is set to change the way business users interact with enterprise applications.
1. SET links data, documents, and conversations
SET links data, documents, and conversations to understand business user intent, initiate conversation around the data, and help make informed business process decisions.
2. SET connects enterprise users
SET connects enterprise users in the context of business transaction to make every application social and help knowledge workers collaborate to improve productivity.
3. SET fuses AI, BI, and CI
SET fuses AI, BI, and CI (Artificial Intelligence, Business Intelligence, and Collaborative Intelligence) within the business process to provide just the RIGHT information, NOT more information.
4. SET makes in-app conversation simple
SET makes in-app conversation simple with the help of conversational layer i.e., Lucy. Lucy understands the intent, offers guided assistance, and adds human touch to the conversation in the business process.
5. SET adds intelligence to the business application
SET adds intelligence to the business application the same way as the brain adds sense to the human body to understand business user intent in real time and assist them within the app to save time and improve efficiency.