Beyond Digital Workplace

June 4, 2017

How SET will change the way enterprises operate

There’s a lot of buzz surrounding the term ‘digital workplace’, which many mistakenly believe is limited to make the office paperless. According to Gartner, “The Digital Workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.”

As clarified above, building a digital workplace goes beyond replacing paper-based processes with software systems. It aims to transform the way employees perform their full range of duties by bringing consumer-based practices into workplace.

Social Enterprise Technology (SET) was incubated with the intent to bring in collaborative technologies to enterprises and to capitalize on the high levels of digital awareness and skills that many business users possess through their consumer lives. The end-goal is not to become another additional software in the employee toolkit, but to create an enterprise-universal platform, that makes use of other tools obsolete.

Shifting the digital paradigm

Pockets of excellence do not expand into becoming a universal phenomenon if left disconnected. The need of the hour is to create an enterprise-wide convergence, wherein business users remain connected and integrated through the digital ether of the organization anytime, anywhere.

So, the challenge is to go beyond the obvious, beyond digitization of the systems, beyond connecting various systems, to a point where users can interact and work together on a collaborative scale to “connect the dots” in a seamless fashion.

Data is the new oil, but enterprises haven’t progressed much from the “create and push” approach of the bygone era of information scarcity. In today’s age of data abundance, the paradigm has evolved to “create, share and optimize”, thanks to the infusion of collaborative technologies in the workplace.

Taking enterprise collaboration to the next level

With conversational applications, SET goes beyond helping enterprises build a digital workplace.

The essentials of a digital workplace are that it is holistic, coherent, usable, and productive. Let us explore how SET accomplishes these:

  • Holistic: SET is a universal platform with workflow-integration and collaboration at an unprecedented level. It integrates the entire gamut of activities and tasks that business users perform, and enables business transformation to a digital enterprise.
  • Coherent: SET creates a single, unified view of relevant enterprise data, enables just-in-time sharing of any data to colleagues or other stakeholders with elastic security, accords role-based access privileges to it and provides a 360 degree view of cases. Therefore, changes are reflected throughout the entire organizational system, helping bring greater level of coordination and eliminating overlapping functions to improve streamlining of operations.
  • Usable: In what is the first-of-its-kind value-addition, we’re putting users at the center of the SET technology by introducing conversational applications. Through a fusion of artificial intelligence, business intelligence and collaborative intelligence, we have incubated conversational application that proactively provides contextual intelligence with human-like empathy. Therefore, the business users need no longer concern themselves with learning new software applications. SET presents intuitive interface and conversation that is instantly relatable for the users. For the first time in the history of enterprise technology, business users can make enterprise critical decisions using applications with literally zero training.
  • Productivity: Businesses do not need to expend money in helping business users upgrade their knowledge (especially software) in activities that are peripheral to their core contribution. Therefore, the enterprise employees can now fully focus on value-adding solutions instead of investing their time and efforts in marginal jobs. With SET, the quality of decisions takes a leap in terms of fastness and accuracy. All these set the stage for enhanced productivity.

As is clear from the above, SET not just fulfils an enterprise’s need to instill digital resilience into their systems, but it adds a new dimension to the decision-making capabilities in the form of conversational applications.

SET fills an important void in today’s workplace by placing business user at the center of the enterprise applications, instead of forcing them to constantly scale the tough learning curve of the next waves of technology.

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