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Using conversational applications to enrich customer experience
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” – Garner. In... View Article
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” – Garner. In... View Article
How SET will change the way knowledge workers work There’s a lot of buzz surrounding the term ‘digital workplace’, which... View Article
Healthcare ecosystem’s core mission is to provide the best care possible to the end users. This industry is in the... View Article
Did you know? ~30% of the knowledge workers across industries think that their IT tools at work are much worse than those that they... View Article
Let’s begin with a story – A patient consults a physician for a particular chronic ailment; buys a controlled drug based on the physician’s... View Article
Equating today’s consumer internet to enterprise IT (B2B/B2E) is similar to comparing cheese to chalk. The consumer internet is awash with social media... View Article
Data is paramount for business From effective anti-money laundering for a bank to thwarting... View Article