Technical Writer

Department : Creative deisign

Type : Full Time

Location : Bengaluru

Individual Accountability

  1. Platform: To understand PiiE framework from both server (PFS) and client (PSC) perspective, so as to be familiar with key terminologies and concepts on which PiiE is built.
  2. Domain: To comprehend the healthcare fraud management domain in which DH operates, so as to be able to internalize the purpose and objective of our platform and solutions
  3. Product: Understand the product functionalities and how end user will utilize our solutions to prevent occurrences of fraud
  4. To design and establish style guidelines and standards for texts and illustrations to meet business needs
  5. To have a plan laid out for creation, compilation & review cycles for key deliverables
  6. Updates to standard platform artifacts and standard product artifacts during every major/minor release
  7. To Review, revise, modify or edit key documents prepared by other stakeholders

Sample Key Deliverables

  1. User guides (Monitoring, Screening & Enrollment)
  2. SDK (PFS & PSC)
  3. Use case document to map the platform components with its utility
  4. KYP Deployment/Installation document
  5. End user UAT Training slide decks (Monitoring, Screening & Enrollment)
  6. Document Management System (DMS) – Technical guide

Documentation/Repository/other tools

  • User guides: Word/PDF
  • Online-help: Adobe Rob help

Key Collaboration Network

  • PMG (Product Management Group)
  • Platform PFS & PSC teams: Dev & QA
  • Product Engineering: Dev & QA
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