"Result for technology"

Forget Artificial Intelligence, Conversational Applications are the way forward

October 10, 2018

Let’s see how we fill and package complex online forms. The other day our team was engaged in filling a complex online visa form and the unwieldiness of the entire process struck me. We couldn’t understand several fields; the country-specific compliances, their migration acts etc. Further, there wasn’t any provision for attachments and writing reviews, and no help in navigating the process. With several questions in our mind we tried calling the embassy assistance, but […]

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Conversational Apps: The tech that will change the way businesses operate

October 1, 2018

Information, Technology and human intelligence as we know it, are critical to the success of organizations of today. When synergized effectively, they have the power to catapult the growth of businesses. As per the 2017 training industry report, on an average, organizations spent nearly 11% of their resources on learning new technology. Despite their best efforts in technology-training, majority of the businesses today are only “technologically enabled” and not effectively utilizing the combined power of […]

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How Conversational Applications will enhance Employee Experience

May 9, 2018

It is the biological imperative of every organism to seek solutions to the problems they encounter. While in the animal world, this happens at the instinctive level, in humans it acquires more complex forms. The evolution of man is story of outsourcing of human labor to animals initially, and then to machines. Today, we are amidst the fourth industrial revolution that is pushing the limits of this outsourcing project to a subtler level:

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The shift towards employee-literate technology

April 5, 2018

From the beginning of Industrial Revolution, the overarching focus has been to make people technology-literate. Recent advances in technology, however, have flipped the script. Today, the push is to make technology people-literate. This transformational shift in paradigm has been enabled by the rise of disruptive technologies such as artificial intelligence, cognitive computing, machine learning among others.

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Using conversational applications to enrich customer experience

July 4, 2017

“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” – Gartner. In today’s fiercely competitive market, customers will place a premium on an organization’s ability to provide highly personalized and contextual service. The scenario presents a unique dilemma to enterprises: traditional customer service tools are inadequate to give deep customized experience, while automated tools can appear too machine-like.

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