"Result for technology"

Conversational Apps: The tech that will change the way businesses operate

October 1, 2018

Information, Technology and human intelligence as we know it, are critical to the success of organizations of today. When synergized effectively, they have the power to catapult the growth of businesses. As per the 2017 training industry report, on an average, organizations spent nearly 11% of their resources on learning new technology. Despite their best efforts in technology-training, majority of the businesses today are only “technologically enabled” and not effectively utilizing the combined power of […]

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How Conversational Applications will enhance Employee Experience

May 9, 2018

It is the biological imperative of every organism to seek solutions to the problems they encounter. While in the animal world, this happens at the instinctive level, in humans it acquires more complex forms. The evolution of man is story of outsourcing of human labor to animals initially, and then to machines. Today, we are amidst the fourth industrial revolution that is pushing the limits of this outsourcing project to a subtler level:

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The shift towards employee-literate technology

April 5, 2018

From the beginning of Industrial Revolution, the overarching focus has been to make people technology-literate. Recent advances in technology, however, have flipped the script. Today, the push is to make technology people-literate. This transformational shift in paradigm has been enabled by the rise of disruptive technologies such as artificial intelligence, cognitive computing, machine learning among others.

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Using conversational applications to enrich customer experience

July 4, 2017

“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” – Gartner. In today’s fiercely competitive market, customers will place a premium on an organization’s ability to provide highly personalized and contextual service. The scenario presents a unique dilemma to enterprises: traditional customer service tools are inadequate to give deep customized experience, while automated tools can appear too machine-like.

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Humanizing Technology through Design Thinking

April 4, 2017

“Design is not just what it looks like and feels like. Design is how it works.” Steve Jobs Enterprise technology has turned the workplace into fragmented functions, each isolated and insulated from the other. As more technology tools found their way into workplaces, it became more difficult for enterprise workers to streamline their workflow. Though the ostensible goal of inducing so many tools was to simplify processes, it, ironically, complicated them.

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