"Result for Applications"

How Conversational Applications will enhance Employee Experience

May 9, 2018

It is the biological imperative of every organism to seek solutions to the problems they encounter. While in the animal world, this happens at the instinctive level, in humans it acquires more complex forms. The evolution of man is story of outsourcing of human labor to animals initially, and then to machines. Today, we are amidst the fourth industrial revolution that is pushing the limits of this outsourcing project to a subtler level:

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The shift towards employee-literate technology

April 5, 2018

From the beginning of Industrial Revolution, the overarching focus has been to make people technology-literate. Recent advances in technology, however, have flipped the script. Today, the push is to make technology people-literate. This transformational shift in paradigm has been enabled by the rise of disruptive technologies such as artificial intelligence, cognitive computing, machine learning among others.

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Using conversational applications to enrich customer experience

July 4, 2017

“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” – Gartner. In today’s fiercely competitive market, customers will place a premium on an organization’s ability to provide highly personalized and contextual service. The scenario presents a unique dilemma to enterprises: traditional customer service tools are inadequate to give deep customized experience, while automated tools can appear too machine-like.

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The emergence of conversational applications for enterprises

February 2, 2017

The power of digital technologies has percolated the entire consumer market, empowering masses to harness them in indigenous ways. Today, no matter how much an enterprise sugarcoats its offerings, the veneer remains vulnerable to user-reviews, which in turn exerts considerable influence on its future market performance. But the invention that has upped the ante and turned “computer is man’s best friend” maxim to an altogether different dimension is intelligent personal assistant.

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Transforming Enterprises with Social Enterprise Technology Universal Platform

April 2, 2016

Equating today’s consumer internet to enterprise IT (B2B/B2E) is similar to comparing cheese to chalk. The consumer internet is awash with social media and mobile apps delivered from the cloud. Its ingredients are primarily unstructured data, free-form collaboration through conversational messaging and page sharing, and dynamic intelligence based on sentimental and behavioral analytics.

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