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The Utilities industry is undergoing a time of rapid and radical change driven by legislation, demand
side pressures, media scrutiny and new technologies. In order to compete successfully, Utility
companies now more than ever must ensure complete agility, quick responses and a renewed focus
on delivering exceptional customer service.
Today, many Utility companies spend substantial resources managing and preventing service outages.
While external pressures have already pushed for the implementation of innovative technologies
that help manage outages, a Utility company's ability to rapidly communicate the outage status
and expected recovery time to the various constituents can significantly impact future earnings,
reputation within the community and governing organizations.
These pressures require that your business quickly and efficiently get a concise view into critical
outages including impacted customers, expected uptimes and overall operational service levels.
Often, these key metrics come from separate systems such as CIS, SCADA, IVR And GIS as well as
outage management systems all of which are necessary to provide a complete picture of an outage
and the associated responses.
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Digital Harbor solutions for Utilities integrate all existing sources of outage information, correlate each source to the other and then deliver a complete real-time picture of an outage in the form of an Outage Response Dashboard. Digital Harbor's Outage Response Dashboards present accurate and timely information in a contextual, dynamic user interface that managers can then act upon instantly.
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Provide more timely and accurate information to managers to more efficiently manage resource deployments and manage recovery events
Proactively notify customers on current outage status and expected recovery time
Effectively communicate with the press and local governments on outage status
Reduce the volume of calls into the call center
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| More Information & Next Steps |
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Contact a representitive.
Join a live web-based product demonstration and discussion. |
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