|
|
| |
For equipment manufacturers of everything from copiers
to refrigerators to medical devices, efficient post sales
service is fundamental to the successful management of
long-term customer relationships. As such, firms within
this sector must dramatically improve the productivity
and effectiveness of their service professionals in order
to maximize customer satisfaction and retain customers
for the long term.
Effective field service, however, goes beyond CRM applications
and instead approaches the service process as a holistic
solution incorporating everything from the data to the
events to the people that come in contact with customers
in processing service requests. Therefore, companies face
the challenge of connecting disparate systems that contain
complete customer information, service crew availability,
spare parts inventory, schedule management and logistics.
|
| |
Digital Harbor solutions for Equipment Manufacturers in
field service integrate customer information from multiple
sources while also delivering a complete picture of the
service process from the customer touch points right down
to the dispatched crews and status of service requests.
Digital Harbor enables effective coordination of information
and business process flows across multiple applications
in order to maximize customer satisfaction and efficiently
process all service requests.
|
| |
Better retain the
best and most profitable customers
Successfully utilize existing assets and resources
Increase or maintain market share in ultra-competitive
environment
Identify new potential sources of revenues and up-sell
opportunities
|
| More Information & Next Steps |
|
Visit our download center for product brochures and data sheets.
Contact a representitive.
Join a live web-based product demonstration and discussion. |
