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Having implemented sophisticated ERP, SCM, and CRM systems, organizations are seeking to capture and
monitor their process steps across packages and across departments to identify bottlenecks, understand
status, and reallocate resources.
This idea of monitoring the steps in a business process is not new. The fact is, providing a view
into a business process and its associated events is fairly straightforward. There are a host
of workflow and business process management (BPM) solutions that provide variations on this capability.
The true promise of Business Activity Monitoring rests not just in viewing the events
in a business process but in understanding the impact of these events and using them to
make business decisions. The harder, more fundamental, and immensely more valuable questions
to address about an event are: "What does it mean?" "What is the cause?" "What is the effect?"
"What can I do?"
To answer these questions today, people must manually connect the dots among different pieces of information and relate one event to the other.
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Digital Harbor's solutions for BAM allow users to go beyond the simple one-dimensional "view" of business process status to a live, interactive "composite" that spans multiple dimensions.
For instance, users want to know how the business process status (e.g. late shipment) is related to other pieces of information in other systems (e.g. what was the port of origin, what is the destination, what are the contents), other types of information like people, rules, and events (e.g. who approved it, according to what rules, based on what event), and prior or subsequent actions that are available based on the context of the situation. They need to see the links between process information, operational information, people, and events.
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Manipulate processes at run-time rather than being tied to a design time flow
Capture audit trails by linking process steps to people, events, and rules
Use relationships to identify cause and effect
Respond more quickly and effectively to gaps and bottlenecks
Better allocate resources to optimize the "information supply chain
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| More Information & Next Steps |
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